Terms of Service

Effective Date: May 12, 2026

1. The agreement

These Terms of Service (the "Terms") form a binding agreement between you ("you" or "User") and Smart Practice Systems Inc., a California corporation doing business as Gro Technologies ("we," "us," "Gro Technologies," or "the Company"). By accessing our websites (including grotech.ai and uberhair.ai), using our platform, or otherwise engaging with our services, you agree to these Terms.

If you are agreeing on behalf of a business or organization (e.g., a medical practice), you represent that you have authority to bind that organization, and "you" includes that organization.

Specific services may have additional terms (e.g., a Provider Agreement for medical practices, a Business Associate Agreement for HIPAA-covered entities). Where additional terms conflict with these Terms, the additional terms govern for that service.

2. Eligibility & account responsibility

You must be at least 18 years old to use the services. By using the services you represent that you meet this requirement. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at security@grotech.ai if you suspect unauthorized use.

3. The services

Gro Technologies operates an AI workforce platform for aesthetic medical practices and adjacent service providers, and consumer-facing brands (including Uberhair) for aesthetic and wellness categories. Our services may include but are not limited to:

• AI agents that handle reception, lead engagement, intake, follow-up, and operational workflows for providers;
• The GrowApp practice platform;
• GroTrack clinical imaging hardware and software (where applicable);
• Consumer-facing booking, education, and treatment-routing services under the Uberhair brand and future brands.

We may update, add, or remove features at any time. We will use reasonable efforts to give notice of material changes.

4. AI outputs — what they are and aren't

Our services include outputs generated by artificial intelligence systems (the "AI Outputs"). AI Outputs may be inaccurate, incomplete, or out of date. AI Outputs are not legal, medical, accounting, tax, or financial advice and should not be relied on as such.

You are responsible for reviewing AI Outputs before relying on them, especially in regulated, clinical, financial, or legal contexts.

5. No medical advice (consumer services)

Our consumer-facing services (such as Uberhair) provide information, education, and routing to licensed providers. They do not constitute medical advice, diagnosis, or treatment. We do not establish a doctor-patient relationship through our website or AI agents. Always consult a qualified healthcare professional regarding any medical condition.

6. Payments, fees, refunds

Where services involve fees, you agree to pay all applicable amounts. Payments are processed by our payment processor (Stripe) under their terms. Fees, subscription terms, and refund policies are specified in your order or in the agreement governing the specific service (e.g., Provider Agreement, consumer purchase confirmation).

Unless otherwise specified, subscription fees are non-refundable. Consumer product purchases follow the refund policy disclosed at checkout.

7. SMS / text messaging terms

By providing your mobile number and opting in (through a form submission, by replying YES to a confirmation message, or by another affirmative consent action), you agree to receive text messages from us at the number provided. Messages may include:

• Booking confirmations and appointment reminders;
• Customer service replies and follow-up;
• Treatment-related information from your provider via our platform;
• Marketing messages, only if you separately opt in.

Message and data rates may apply. Message frequency varies depending on your activity and the type of opt-in. You can unsubscribe at any time by replying STOP. Reply HELP for assistance, or contact us at support@grotech.ai. Carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not a condition of purchase. We use Twilio as our SMS service provider; sharing limited to that vendor is solely for delivering the message.

For information on how we handle data, see our Privacy Policy.

8. Acceptable use

You agree not to:

• Use the services for any illegal, fraudulent, or harmful purpose;
• Misrepresent your identity or impersonate another person or entity;
• Interfere with, overload, or disrupt the services or our infrastructure;
• Attempt to reverse engineer, scrape at scale, or extract our proprietary models, data, or AI weights;
• Use the services to send unsolicited messages or to violate any applicable telecommunication or privacy law;
• Use the services in a way that violates HIPAA or any other applicable healthcare regulation when handling protected health information.

9. Intellectual property

The services, including all software, AI models, model weights, content, designs, trademarks, and underlying intellectual property, are owned by Gro Technologies (Smart Practice Systems Inc.) or our licensors. You receive only the limited rights expressly granted in these Terms or in a separate written agreement. Nothing in these Terms transfers ownership of any intellectual property to you.

Content you submit (e.g., business information, brand assets, consumer-uploaded photos, treatment data) remains yours; you grant us a license to use it as needed to operate the services and as further described in the Privacy Policy and any applicable additional agreement.

10. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimer of warranties

To the maximum extent permitted by law, the services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI Outputs, uninterrupted service, or absence of errors. Some jurisdictions do not allow disclaimer of certain warranties; in those jurisdictions, these disclaimers apply to the maximum extent permitted.

12. Limitation of liability

To the maximum extent permitted by law, Gro Technologies and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or relating to the services, whether based in contract, tort (including negligence), strict liability, or otherwise. Our aggregate liability for direct damages will not exceed the greater of (a) the amount you paid us in the twelve months preceding the claim, or (b) one hundred US dollars ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Gro Technologies and its affiliates from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the services in violation of these Terms, (b) your violation of any law, or (c) your infringement of any third-party right.

14. Dispute resolution & governing law

These Terms are governed by the laws of the State of California, without regard to its conflicts-of-law principles. Any dispute, claim, or controversy arising out of or relating to these Terms will be resolved by binding arbitration administered by JAMS in Los Angeles County, California, under its applicable rules, except that either party may seek injunctive relief in court for misuse of intellectual property or breach of confidentiality. You and Gro Technologies each waive any right to a jury trial and any right to participate in a class action.

For consumers in jurisdictions where arbitration or class waivers are not enforceable, the dispute will be resolved in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction in those courts.

15. Termination

We may suspend or terminate your access to the services at any time, with or without notice, for any reason, including violation of these Terms. You may stop using the services at any time. Termination does not relieve you of obligations that by their nature should survive (including payment obligations, intellectual-property terms, disclaimers, limitations of liability, indemnification, and dispute resolution).

16. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email, in-app notice, or a banner on our website. Continued use of the services after the effective date of updated Terms constitutes acceptance.

17. Contact

Smart Practice Systems Inc., d/b/a Gro Technologies
1014 Broadway #1159
Santa Monica, CA 90401, USA
Email: legal@grotech.ai